Comments on: How to get your ISP to pay attention to your problem(s) http://www.simplehelp.net/2007/04/23/how-to-get-your-isp-to-pay-attention-to-your-problems/ Common questions, simple answers Sun, 22 Nov 2009 15:02:03 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Kevin http://www.simplehelp.net/2007/04/23/how-to-get-your-isp-to-pay-attention-to-your-problems/comment-page-1/#comment-2944 Kevin Mon, 30 Jun 2008 18:31:28 +0000 http://www.simplehelp.net/2007/04/23/how-to-get-your-isp-to-pay-attention-to-your-problems/#comment-2944 I'm currently trying to disconnect from Netzero. I'm taking the snail mail approach to do this. Here is their address. Net Zero Inc 21301 Burbank Boulevard Woodland Hills, CA 91367-6679 I’m currently trying to disconnect from Netzero. I’m taking the snail mail approach to do this. Here is their address.

Net Zero Inc
21301 Burbank Boulevard
Woodland Hills, CA 91367-6679

]]> By: Unanimous (for now) http://www.simplehelp.net/2007/04/23/how-to-get-your-isp-to-pay-attention-to-your-problems/comment-page-1/#comment-2939 Unanimous (for now) Thu, 07 Jun 2007 14:45:23 +0000 http://www.simplehelp.net/2007/04/23/how-to-get-your-isp-to-pay-attention-to-your-problems/#comment-2939 I have been talking to several guys from Comcast abuse departrment, and the only numbers I was able to get from them were: 692 GB -- the amount I used in 1 calendar month 200 -- ratio of my usage to the "average comcast user" Based on these numbers, the average comcast user is using only 692/200 = 3.5 GB per month. That is just about 2 VOD downloads. So, I'll certainly be OK to be the "average" user and use only 3.5 GB per month ... although clearly it's not worth the money. To summarize, Comcast is terminating user accounts for those users who download more, while keeping their "average" customers (3.5 GB/month). In addition, they are not giving any guidelines whatsoever as to how much usage is "acceptable". Let's join/initiate a class action lawsuit! I have a gut feeling that law is on users' side. Please email me if you are interested sue_comcast@yahoo.com. Thanks. I have been talking to several guys from Comcast abuse departrment, and the only numbers I was able to get from them were:

692 GB — the amount I used in 1 calendar month
200 — ratio of my usage to the “average comcast user”

Based on these numbers, the average comcast user is using only 692/200 = 3.5 GB per month. That is just about 2 VOD downloads.

So, I’ll certainly be OK to be the “average” user and use only 3.5 GB per month … although clearly it’s not worth the money.

To summarize, Comcast is terminating user accounts for those users who download more, while keeping their “average” customers (3.5 GB/month). In addition, they are not giving any guidelines whatsoever as to how much usage is “acceptable”.

Let’s join/initiate a class action lawsuit! I have a gut feeling that law is on users’ side. Please email me if you are interested sue_comcast@yahoo.com. Thanks.

]]> By: Frank Carreiro http://www.simplehelp.net/2007/04/23/how-to-get-your-isp-to-pay-attention-to-your-problems/comment-page-1/#comment-2940 Frank Carreiro Sat, 12 May 2007 06:16:09 +0000 http://www.simplehelp.net/2007/04/23/how-to-get-your-isp-to-pay-attention-to-your-problems/#comment-2940 Hey there. I appreciate the note to my blog. Just a quick update. Seems Comcast is still ignoring the issue. They aren't interested in telling me how much bandwidth is acceptable use nor will they tell anyone including the BBB. Just updated the blog with the latest from the BBB and Comcast. What's amusing is it's the same regurgitated response from the month before. Word for word. Pretty sad but that's Comcast. Anyway, Thanks in helping get the word out. Hopefully at some point Comcast will get enough people complaining of poor treatment and do something constructive :-) Hey there. I appreciate the note to my blog. Just a quick update. Seems Comcast is still ignoring the issue. They aren’t interested in telling me how much bandwidth is acceptable use nor will they tell anyone including the BBB.

Just updated the blog with the latest from the BBB and Comcast. What’s amusing is it’s the same regurgitated response from the month before. Word for word. Pretty sad but that’s Comcast.

Anyway, Thanks in helping get the word out. Hopefully at some point Comcast will get enough people complaining of poor treatment and do something constructive :-)

]]> By: vic http://www.simplehelp.net/2007/04/23/how-to-get-your-isp-to-pay-attention-to-your-problems/comment-page-1/#comment-2942 vic Thu, 26 Apr 2007 23:07:00 +0000 http://www.simplehelp.net/2007/04/23/how-to-get-your-isp-to-pay-attention-to-your-problems/#comment-2942 Thanks for this guide on getting more help from your ISP. Seems like playing dumb on the phone helps more, because if you did know everything and were certified, you wouldn't be calling them right? lol. Now to solve the problem with waiting 1-2 hours on the phone for a customer service rep. <a href="http://bandwidthbuyersguide.com" rel="nofollow">Bandwidth Buyer's Guide</a> Thanks for this guide on getting more help from your ISP. Seems like playing dumb on the phone helps more, because if you did know everything and were certified, you wouldn’t be calling them right? lol. Now to solve the problem with waiting 1-2 hours on the phone for a customer service rep.

Bandwidth Buyer’s Guide

]]> By: Brian http://www.simplehelp.net/2007/04/23/how-to-get-your-isp-to-pay-attention-to-your-problems/comment-page-1/#comment-2941 Brian Tue, 24 Apr 2007 09:12:48 +0000 http://www.simplehelp.net/2007/04/23/how-to-get-your-isp-to-pay-attention-to-your-problems/#comment-2941 Wow thanks for this - I'm going to use this to try and get my provider to fix the job they did installing a new outlet in my den. They're insisting that I pay to have the "work" they did fixed. Wow thanks for this – I’m going to use this to try and get my provider to fix the job they did installing a new outlet in my den. They’re insisting that I pay to have the “work” they did fixed.

]]> By: anna http://www.simplehelp.net/2007/04/23/how-to-get-your-isp-to-pay-attention-to-your-problems/comment-page-1/#comment-2943 anna Mon, 23 Apr 2007 22:40:16 +0000 http://www.simplehelp.net/2007/04/23/how-to-get-your-isp-to-pay-attention-to-your-problems/#comment-2943 FANtastic advice. This is a must have checklist to have before calling... My secret weapon: when you write the letter to the CEO, which he/she won't read etc., make sure you CC the letter to CEO's of choice other "audience members", from the head of the FCC and the BBB, to the consumer/media agencies you feel might help. If you can, make sure you send it AND the cc's CERTIFIED MAIL and RETURN RECIEPT reqeusted. As soon as you get the Return Receipt, WRITE THE ISP BACK, acknowledging they acknowledged they are in receipt of your complaint, and SUMMARIZE AGAIN... and cc this to your first list of cc's. Yes, it's a lot of work, and I was writing nearly 100 mail slips at the Post Office til midnight once, but trust me, those reading your complaint will find a way to put it at the top of their list... I have done this successfully with a major financial organization and got a major city to change traffic laws... FANtastic advice. This is a must have checklist to have before calling…

My secret weapon: when you write the letter to the CEO, which he/she won’t read etc., make sure you CC the letter to CEO’s of choice other “audience members”, from the head of the FCC and the BBB, to the consumer/media agencies you feel might help.

If you can, make sure you send it AND the cc’s CERTIFIED MAIL and RETURN RECIEPT reqeusted. As soon as you get the Return Receipt, WRITE THE ISP BACK, acknowledging they acknowledged they are in receipt of your complaint, and SUMMARIZE AGAIN… and cc this to your first list of cc’s.

Yes, it’s a lot of work, and I was writing nearly 100 mail slips at the Post Office til midnight once, but trust me, those reading your complaint will find a way to put it at the top of their list…

I have done this successfully with a major financial organization and got a major city to change traffic laws…

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