Om du har problem inställning - upp den avlägsna programvaran för iPhone- och/eller iPodhandlag, följ kliver skisserat i denna tutorial, och du bör vara övre och spring i ingen tid.
Fjärrkontrollen låter dig kontrollera iTunes från ditt iPhone- eller iPodhandlag. Jag har funnit några folks har nämnt i kommentarer delar upp av a föregående tutorial på betvinga som den inte fungerar för dem. Felsöka de efter spetsarna bör få det funktionsdugligt.
Knyta kontakt
Ditt iPhone-/iPodhandlag måste vara på samma knyter kontakt som datorspringiTunesna. Fjärrkontrollen fungerar inte över kantar eller 3G. PC:N eller de rinnande iTunesna för Mac behöver inte att förbindas via Wi-Fi, men ditt iPhone- eller iPodhandlag måste förbindas till samma knyter kontakt.
iTunesinställningar
Gör bestämt att dina iTunes söker efter faktiskt fjärrkontrollen. Öppna för att göra så iTunespreferenser och välj Avancerat flik. Se till att boxas märkte, därifrån kontrolleras.
Firewall
iTunes måste vara tillåtna till och med någon firewall för programvara (eller maskinvara) som du kan använda. Jag har git kliver för de inbyggde firewallsna som är inklusive med Windows XP och den Windows utsikten och några förslag för andra programvaru- och maskinvarufirewalls.
- Jag använder den Windows XP firewallen
- Jag använder den Windows utsiktfirewallen
- Jag använder en annan 3rd partifirewall
- MaskinvaruRouterfirewall
- Windows XP
- Om du använder den inbyggde Windows XP firewallen, ska du önskar att se till att iTunes är ett tillåtet undantag. Öppna för att göra så Kontrollbord och välj Säkerhet centrerar.
- I Säkerhet centrerarvälj, Windows Firewall anknyta från bottnen av sidan.
- På Allmänt fliken ser till att Låt inte undantag är INTE utvalt.
- Välj nu Undantag flik. Se till att i lista iTunes listas, och [[DOES]] ha en kontroll i boxas bredvid den. Om det har listat, men var okontrollerat (och nu du har kontrollerat det av) - klicka REKO, centrerar ger slutet ut ur säkerheten och din fjärrkontroll ett försök igen.
Om det listas och kontrolleras, och du har bekräftat föregående felsöka kliver, se till att, om du har a routeren och använder dess firewall, eftersänds det de riktiga portarna.
Om iTunes är inte listed, carry on with the next step.
- Click the Add Program… button, and see if iTunes is listed among the programs. If it is, select it and click OK Jump down to step h below. If it’s not listed, click the Browse button.
- Navigate to the C:\Program Files\iTunes\ folder. Select iTunes (might be listed as iTunes.exe and click Open.
- iTunes will now be listed in the Add a Program window. Make sure it’s selected, and then click OK.
- iTunes should now be listed in your Windows XP firewall exceptions list, with a check in the box next to it. Click OK, exit out of the Security Center and give your Remote a try again.
- Windows Vista
- If you’re using the built-in Windows Vista firewall, you’ll want to make sure that iTunes is an allowed exception. To do so, open the Control Panel and select the Allow a program through Windows Firewall link in the Security section.
- On the General tab, make sure that Block all incoming connections is NOT checked.
- Select the Exceptions tab. Make sure that iTunes is listed, and DOES have a check in the box next to it. If it’s listed, but was unchecked (and now you’ve checked it off) - click OK, close out of the Control Panel and give your Remote a try again.
If it is listed, and checked, and you’ve confirmed the previous troubleshooting steps, make sure that if you have a router and are utilizing its firewall, that the proper ports are being forwarded.
If iTunes is not listed, carry on with the next step.
- Click the Add program… button, and see if iTunes is listed. If it is, select it and click the OK button. Jump down to step g below. If it’s not listed, click the Browse… button.
- Navigate to the C:\Program Files\iTunes\ folder. Select iTunes (might be listed as iTunes.exe and click Open.
- iTunes will now be listed in the Add a Program window. Make sure it’s selected, and then click OK.
- iTunes should now be listed in your Windows Vista firewall exceptions list, with a check in the box next to it. Click OK, exit out of the Windows Firewall Settings and give your Remote a try again.
- Other 3rd Party firewall
- Hardware Router firewall
If you’re using a firewall provided by Norton, McAfee or any one of the dozens (hundreds?) of other firewall vendors, check with their online or built-in support on how to allow a program through the firewall. It’s iTunes.exe that you’ll want to allow. iTunes.exe is located in the C:\Program Files\iTunes\ folder. You may also/alternately need to allow TCP port 3689 and UDP port 5353 through - it depends on your firewall program.
If you have a router and utilize its firewall, you may need to configure it to allow Remote traffic. Remote uses TCP port 3689 and UDP port 5353 to communicate with your iTunes or Apple TV. See Port Forward for help with setting up your router to allow these ports.
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Thanks for that.
Unfortunally it does not work for me. I use BitDefender Internet Security 2008.
I added iTunes to my firewall exceptions, and allowed iTunes to use all ports, not just the onces you describe above.
Still no luck unfortunally.
I get my iPhone to show up via the WiFi. I type in the code listed on my iPhone into iTunes and it doesn’t work.
I checked firewalls and everything. Is there anything else?
Vista:
Firewall->Exceptions->Add Port->3689 TCP
Firewall->Exceptions->Add Port->5353 UDP
That should work. If it does not get your iPhone to show as a Device:
start->[command line:]cmd[enter]->ipconfig /release *[enter]->start iphone remote app, go to add a new library->back to windows and->ipconfig /renew *[enter]
It should now show up, sync it, and -> exit from the prompt.
The iPhone Remote broadcasts on 5353 to let the computers on the network know it is there. When you renew the network iTunes sends out a broadcast request on 5353 and receives it, syncing the devices. But if you do not open up 5353 and 3689, then it is unable to recreate the connection.
– Well, that is, that fixed it for me on all but one computer *sigh*
Additionally, verify that Windows Vista (or XP) is not using a HTTP proxy server. In Control Panel -> Internet Options -> Connections -> LAN Settings, do not have checkmark on “Use Proxy Server for your LAN”
I downloaded it but it doesnt open:S
it opens for 3 seconds without any options coming up, it just shuts down…
why is this
i have my computer and itouch on the same wireless network, i click on my ipod in the device section of itunes and i enter the code. itunes says “verifying remote passcode” for about 20 seconds then beeps and clears the code leaving the four boxes empty…and i am typing it in right.
anyone know what to do? or have any ideas?
I’m having a problem similar to a number of folks. I can get remote to connect to my iPhone and control my library for a short period of time. After I close Remote and lock the iphone Remote can not find my iTunes library and I have to re-pair the device. Remote will work for about 5 min, and then it looses connection.
Everything seems to be connected correctly, but when I look at my devices list under my device, I don’t see the REMOTE icon for my iphone, therefore I cannot put in a code… any suggestions?
os10.5.4
iphone 3g
Everything seems to be connected correctly, but when I look at my devices list under my device, I don?t see the REMOTE icon for my iphone, therefore I cannot put in a code? any suggestions?
Great post. I had to trouble shoot this for a while. I am on a Macbook Pro with an Airport Extreme wireless network.
1. Make sure that iTunes is allowed through your the firewall on your laptop as discussed in the post.
2. Make sure you are connected to the correct wireless network. Both the Macbook and the iPhone need to be connected to the same network. I was connected to my neighbors! Dumb mistake that cost me some time I will never get back
Everything seems to be connected correctly, but when I look at my devices list under my device, I don?t see the REMOTE icon for my iphone, therefore I cannot put in a code? any suggestions? This is my problem and ive already seen many others with the same thing, in addittion to this i must say I at first was able of using remote perfectly but for some reason this problem started, also I have connected a friend’s ipod touch to my computer whilst mine doesn’t work (so the problem’s the ipod….)
Great post M!!! Thanks a lot. That did it for me.
Vista:
Firewall->Exceptions->Add Port->3689 TCP
Firewall->Exceptions->Add Port->5353 UDP
That should work. If it does not get your iPhone to show as a Device:
start->[command line:]cmd[enter]->ipconfig /release *[enter]->start iphone remote app, go to add a new library->back to windows and->ipconfig /renew *[enter]
It should now show up, sync it, and -> exit from the prompt.
The iPhone Remote broadcasts on 5353 to let the computers on the network know it is there. When you renew the network iTunes sends out a broadcast request on 5353 and receives it, syncing the devices. But if you do not open up 5353 and 3689, then it is unable to recreate the connection.
? Well, that is, that fixed it for me on all but one computer *sigh*
Still having this problem: I can get remote to connect to my iPhone and control my library for a short period of time. After I close Remote and lock the iphone Remote can not find my iTunes library and I have to re-pair the device. Remote will work for about 5 min, and then it looses connection.
Like many of you it took me forever to get my iPod touch to work with vista.
I saw on another site that if you repair bonjor by going to computer then to change or uninstall a program and then right clicking on bonjor and selecting repair that it will get it to work with vista and it did.
i have tried so many differant ways. i get my ipod touch to show up as a remote in the itunes, and i enter my code and it says ‘verifying code’ for a while, then it just stops, and the boxes are blank again, and nothing happens. im using windows xp, the ports are unblocked on my OS and my router, it just wont ‘verify’ hmm. if anyone could hlep it’d be great! Cheers~
dude, it took me forever to get my iphone to connect to the remote. the cmd ipconfig totally worked. thanks guys!!!!
I had to manually add the port exceptions in order to get anything at all to happen with the iPhone Remote application in Windows Vista 64-bit. As soon as I added those, it immediately popped up in iTunes. No reboot or anything. Just entered the TCP and UDP ports and I saw the little remote icon appear under my phone’s listing in devices in the iTunes window which was open in the background at the time. Neat!
I have tried all the above and still nothing, I don’t get it. How can one app be so much trouble. Nothing shows up under devices and everything is checked where it should be, what else can I do?
Hi All - Using XP, McAfee and latest firmware 2.2 on iTouch. iTouch is paired with the specific PC in my house, all settings as above… that is, ports opened and firewall exceptions all fine. I activate the remote on the iTouch and put in the appropriate 4 digit password in iTunes… then the strange bit… under the ‘add library’ on my iTouch it just keeps cycling and i can never actually access my PC. After a minute or 2 it stops and it never actually remembers the PC library.
Is it possible the library is too large? I have approx 13,000 songs. Anyone else had issues with large libraries? Any advise would be appreciated. It all worked fine and 1st go on my Vista laptop a month ago, but latest sharepod not compatible and needed to re-sync with main pc and thought I’d add the remote access too and it’s not working.
RE: In the Settings section of Remote, do you have “Stay Connected” set to
On or Off? I can only guess - but the first thing I’d try is set it to
On (the default is Off). It may be taking more than the default amount
of time to index your entire library. Again, I’m just guessing.
Ross
…Hi Ross, Thanks for your response, but iTouch is already set to stay connected. I have tried leaving the iTouch alone for 10 minutes or more to see if it catalogs the entire library, but the timer dissapears and I’m back to squasre one again.
I was really frustated because I could not use my remote app, I was using “PC-cillin Internet security” program and that was blocking the access to my computer even though I unblock all the firewall in Windows Vista, I changed the personal firewire profile to home network in that program and Voila now it works prefectly. Thank you
Can someone help me? I have windows vista and I cannot get the remote to work from my ipod touch. I am not computer literate so if someone could walk me through it step by step that would be great. my device gives me the passcode and I enter it and as I place the last number in, the screen goes blank and it asks me for another password.
thanks - I hope someone could help me.
i have itouch 8 GB and i am wondering if my i pod could connect to a land line that goes into a desktop computer, and how to change the exeptable programs in norton
thanks, jonah
sorry i have windows vista
thanks, jonah
I already have itunes checked on firewall, the REMOTE application still shows in itunes, when connected to wifi, I enter the 4 digits, wait while it’s verifying the passcode and then nothing.. this app seems to work only with MAC???
Thanks VERY much for your work on this troubleshooting page. I was getting SOME frustrated trying to get Remote to work and two minutes on your post solved everything. Thanks again!!
I have same problem as some others. The remote will work for about five minutes, and then it stops working. Nothing specific seems to trigger the problem. It will happen whether I stay in the Remote application, or leave the Remote application and start it again. Always about 5 minutes. Only way I can get it to work again is to close Itunes and restart it. I have Vista.
I have winxp pro, and i had the same problem. i had 2 ip addresses in my adapter. i removed the 2nd one and then it worked.
I have no clue. I’ve set up the TCP and UDP ports as exceptions on my Firewall (I’m running Tiger). My iTunes is looking for iPhone and iPod Touch Remotes, but there is no Remote icon appearing beneath the iPhone in the Devices list. I’m running out of ideas, so I’d love it if someone could give me an idea of what to do next.
what are the port(s) for xp? is it the sme as vista?
where does one see the ‘devices’tab in itunes? i cant even see my iphone listed as a device.. i have opened up the ports and checked the firewall. i tried running the command prompts but i cant figure out the syntax. someone please help. I am unable to enter the 4 digit passcode coz i have no where to enter it..
Another interesting problem. I am running an airport express connected to home hifi with a wireless router connected to PC. “Remote” application connects to PC fine except it does not showup as a device on the left hand side of the Itunes screen… however… it does work. I can access itunes from Iphone and they play out of stereo. Occaisionaly, at random intervals the remote application loses its connection with Itunes and takes sometime to recconnect, I have changed “stay connected” to yes in remote settings… but can not figure out why it loses this connection. It never did this before I installed the airport express so I am thinking it is a networking problem.
Any tips / ideas really appreciated.
Hi, dont know if it helps but the best way I can find for it connecting (as long as have the correct firewall settings) is to start the Remote App and then start iTunes. If I do it the other way around it cant seem to find the device. This of course brings up the problem of if it disconnects I have to restart iTunes which is annoying to say the least.
Hope it gets fixed, could be really good app
Fixed it…Found the problem. For xp users open up internet explorer—–tools—-internet options—–connections——lan settings——- make sure the use proxy for your lan box is unchecked! and voila!!! it works!!!! yey!!!
Hi, my iphone dint show up in itunes(had latest one), computer and iphone were on the same network,…….So, i reinstalled itunes (installed again without uninstalling one i had) and uninstalled bonjour and reinstalled it. restarted the computer and remote shows up in itunes. I donno if i had problems with itunes or bonjour but remote works now. Hope this might help other too…..
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