Troubleshooting Remote for the iPhone or iPod Touch遠程故障排除為iPhone或iPod觸摸

If you’re having problems setting up the Remote software for the iPhone and/or iPod Touch, follow the steps outlined in this tutorial and you should be up and running in no time.如果你有問題，建立了遠程軟件為iPhone和/或iPod的觸摸，請按照下列步驟概述本教程，您應該啟動和運行中沒有時間。

Remote allows you to control iTunes from your iPhone or iPod Touch.遠程讓您可以控制的iTunes從您的iPhone或iPod觸摸。 I’ve found quite a few folks have mentioned in the我發現有不少人曾提到的 comments section評論節 of a一 previous tutorial以前的教程 on the subject that it doesn’t work for them.關於這個問題，它不為他們工作。 The following troubleshooting tips should get it working.下面的故障排除提示應該得到它的工作。

1. Network網絡
2. iTunes Settings的iTunes設置
3. Firewall防火牆

Network網絡

Your iPhone/iPod Touch must be on the same network as the computer running iTunes.您的iPhone / iPod的觸摸必須是在同一網絡上的計算機運行iTunes 。 Remote does not work over Edge or 3G.遠程沒有工作或3G的邊緣。 The PC or Mac running iTunes doesn’t need to be connected via Wi-Fi, but your iPhone or iPod Touch must be connected to the same network.在PC或Mac上運行iTunes並不需要連接的Wi - Fi ，但您的iPhone或iPod觸摸必須連接到同一網絡。

iTunes Settings的iTunes設置

Make certain that your iTunes is actually looking for the Remote.請確定您的iTunes實際上是尋找遙控。 To do so, open the iTunes Preferences and select the Advanced tab.為了做到這一點，打開iTunes預置 ，並選擇高級選項卡。 From there, make sure that the box labeled從那裡，請務必框 is checked.被檢查。

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Firewall防火牆

iTunes must be allowed through any software (or hardware) firewall that you may be using.的iTunes必須允許通過任何軟件（或硬件）防火牆，你可能會使用。 I’ve provided the steps for the built-in firewalls included with Windows XP and Windows Vista, and some suggestions for other software and hardware firewalls.我已經提供的步驟內置的防火牆包含在Windows XP和Windows Vista ，並提出一些建議，其他的軟件和硬件防火牆。

1. I use the Windows XP firewall我使用Windows XP防火牆
2. I use the Windows Vista firewall我使用的Windows Vista防火牆
3. I use another 3rd party firewall我使用其他第三方的防火牆
4. Hardware Router firewall硬件防火牆路由器

1. Windows XP Windows XP中
1. If you’re using the built-in Windows XP firewall, you’ll want to make sure that iTunes is an allowed exception.如果您使用的是內置的Windows XP防火牆，您要確保iTunes是允許的例外。 To do so, open the Control Panel and select the Security Center .為了做到這一點，打開控制面板 ，並選擇安全中心。


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2. In the Security Center , select the Windows Firewall link from the bottom of the page.在安全中心 ，選擇Windows防火牆鏈接頁面底部的。


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3. On the General tab, make sure that Don’t allow exceptions is NOT selected. 在常規選項卡上，確保不允許例外未選中。


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4. Now select the Exceptions tab.現在選擇例外選項卡。 In the list, make sure that iTunes is listed, and DOES have a check in the box next to it.在清單中，確保iTunes是列出， 並有檢查旁邊的方塊中它。 If it’s listed, but was unchecked (and now you’ve checked it off) - click OK , close out of the Security Center and give your Remote a try again.如果它的上市，但選中（現在您也檢查過這關） -單擊確定，關閉了安全中心，並讓您的遠程再次嘗試。

   If it is listed, and checked, and you’ve confirmed the previous troubleshooting steps, make sure that if you have a如果是列出，並檢查了，你已經證實了先前的故障排除步驟，確保，如果您有 router and are utilizing its firewall路由器，並利用其防火牆 , that the proper ports are being forwarded. ，這正確的端口轉發。

   If iTunes is not listed, carry on with the next step.如果iTunes是沒有列出來，進行下一步。


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5. Click the Add Program… button, and see if iTunes is listed among the programs.點擊添加程序...按鈕 ，看看iTunes是列入計劃。 If it is, select it and click OK Jump down to step h below.如果有，選中它並單擊確定跳轉到下面H的一步。 If it’s not listed, click the Browse button. 如果沒有列出，請點擊瀏覽按鈕。



6. Navigate to the C:\Program Files\iTunes\ folder.瀏覽到 C ： \ Program Files文件\的iTunes \文件夾中。 Select iTunes (might be listed as iTunes.exe and click Open .選擇的iTunes （可能被列為iTunes.exe並點擊打開。


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7. iTunes will now be listed in the Add a Program window. iTunes將被列在添加程序窗口。 Make sure it’s selected, and then click OK .確保它選中，然後單擊確定。



8. iTunes should now be listed in your Windows XP firewall exceptions list, with a check in the box next to it.的iTunes現在應該列在您的Windows XP防火牆例外清單，並檢查旁邊的方塊中它。 Click OK , exit out of the Security Center and give your Remote a try again. 單擊確定，退出了安全中心，並讓您的遠程再次嘗試。


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2. Windows Vista Windows Vista中
1. If you’re using the built-in Windows Vista firewall, you’ll want to make sure that iTunes is an allowed exception.如果您使用的是內置在Windows Vista中的防火牆，您要確保iTunes是允許的例外。 To do so, open the Control Panel and select the Allow a program through Windows Firewall link in the Security section.為了做到這一點，打開控制面板 ，並選擇允許程序通過Windows防火牆鏈接安全一節。



2. On the General tab, make sure that Block all incoming connections is NOT checked. 在常規選項卡上，確保阻止所有傳入連接是未被選中。


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3. Select the Exceptions tab.選擇例外選項卡。 Make sure that iTunes is listed, and DOES have a check in the box next to it.請確保iTunes是列出， 並有檢查旁邊的方塊中它。 If it’s listed, but was unchecked (and now you’ve checked it off) - click OK , close out of the Control Panel and give your Remote a try again.如果它的上市，但選中（現在您也檢查過這關） -單擊確定，關閉的控制面板，並讓您的遠程再次嘗試。

   If it is listed, and checked, and you’ve confirmed the previous troubleshooting steps, make sure that if you have a如果是列出，並檢查了，你已經證實了先前的故障排除步驟，確保，如果您有 router and are utilizing its firewall路由器，並利用其防火牆 , that the proper ports are being forwarded. ，這正確的端口轉發。

   If iTunes is not listed, carry on with the next step.如果iTunes是沒有列出來，進行下一步。


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4. Click the Add program… button, and see if iTunes is listed. 按添加程序...按鈕 ，看看iTunes是上市。 If it is, select it and click the OK button.如果有，選中它並點擊OK按鈕 。 Jump down to step g below.跳轉到以下步驟 g 。 If it’s not listed, click the Browse… button. 如果沒有列出，請點擊瀏覽...按鈕 。



5. Navigate to the C:\Program Files\iTunes\ folder.瀏覽到 C ： \ Program Files文件\的iTunes \文件夾中。 Select iTunes (might be listed as iTunes.exe and click Open .選擇的iTunes （可能被列為iTunes.exe並點擊打開。


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6. iTunes will now be listed in the Add a Program window. iTunes將被列在添加程序窗口。 Make sure it’s selected, and then click OK .確保它選中，然後單擊確定。



7. iTunes should now be listed in your Windows Vista firewall exceptions list, with a check in the box next to it.的iTunes現在應該列在您的Windows Vista的防火牆例外清單，並檢查旁邊的方塊中它。 Click OK , exit out of the Windows Firewall Settings and give your Remote a try again. 單擊確定，退出了Windows防火牆設置，給您的遠程再次嘗試。



3. Other 3rd Party firewall其他第三方防火牆

If you’re using a firewall provided by Norton, McAfee or any one of the dozens (hundreds?) of other firewall vendors, check with their online or built-in support on how to allow a program through the firewall.如果你使用了防火牆提供的諾頓， McAfee或任何一個幾十（幾百人？ ）其他防火牆供應商，請與他們的在線或內置支持就如何使一個程序通過防火牆。 It’s iTunes.exe that you’ll want to allow.這是iTunes.exe ，您要允許。 iTunes.exe is located in the C:\Program Files\iTunes\ folder. iTunes.exe是位於 C ： \ Program Files文件\的iTunes \文件夾中。 You may also/alternately need to allow TCP port 3689 and UDP port 5353 through - it depends on your firewall program.您可能還/輪流必須允許TCP端口3689和UDP端口5353通過-這取決於您的防火牆程序。

4. Hardware Router firewall硬件防火牆路由器

If you have a router and utilize its firewall, you may need to configure it to allow Remote traffic.如果您有一個路由器和利用其防火牆，您可能需要配置為允許遠程交通。 Remote uses TCP port 3689 and UDP port 5353 to communicate with your iTunes or Apple TV.遠程使用TCP端口3689和UDP端口5353進行溝通與您的iTunes或Apple TV上播放。 See看見 Port Forward端口轉發 for help with setting up your router to allow these ports.為幫助建立您的路由器，使這些港口。