How to fix the error “Cannot connect to Netflix. Please try again later. If the problem persists, please visit netflix.com/help on your computer.”

by Ross McKillop on April 12, 2010

Gaming

If you’re getting the message “Cannot connect to Netflix. Please try again later. If the problem persists, please visit netflix.com/help on your computer” each time you try to use your Netflix disk to watch movies on your PS3, this brief tutorial will show you the answer.

Dec 24-25 2012 Update: Netflix appears to be having a system wide outage. None of the troubleshooting steps below will help at this moment – the problem is not on your end. Keep trying again until Netflix restores its service.

NOTE: the first thing to check is the comment section below. Sometimes Netflix experiences a widespread outage – and even the steps in this tutorial will not resolve the problem. If you notice a large number of people leaving very recent comments saying ‘this didn’t work’ – it’s because Netflix itself is experiencing an outage, and no troubleshooting you can do will resolve the problem. The rest of the time, follow the instructions outlined below (and it can’t hurt to confirm them even if you think it’s a problem on Netflix’s side).

  1. It’s actually quite simple, although I wish it was more clearly explained on the Netflix Help Site. You need to adjust the time and date settings on your Playstation 3, Wii or other Netflix streaming device.
  2. To do this, select Settings from the Playstation 3 dashboard, and scroll down to Date and Time Settings.
  3. In my case, the year was off by one (2011 instead of 2010).
  4. From the Date and Time Settings menu, select Set via Internet.
  5. You should get a confirmation that the date and time set were completed. And the date and time will now be correct :) .
  6. Now run the Netflix disc again – and this time the process will go through smoothly, and you’ll be watching movies/TV shows in no time!
  7. If you’re not using a PS3 and are experiencing this error, make sure the Time and Date settings on your device (Wii, Boxee Box etc) are set correctly.
  • Aaron

    I can’t believe I found the answer to the problem so quickly, thank you so much for posting this! You have got to be kidding me! Grass roots internet is the way of the future, there is so much information available at the stroke of a few keys. I just can’t believe stupid Sony didn’t post this info on their site. Their “help” section is a joke, it doesn’t even list this as a possible problem.

  • Desiree

    Thank you so much. Apparently my clock was off my 40 minutes, but that was enough to kill it. This fixed it. n_n

  • ashley

    didnt work

  • Matt

    still not working… My time was perfect and I still tried to set by internet. Still getting “Cannot connect to netflix, please try again later”

  • Anne

    I found in the Playstation forums that moving the year to 2009 is the only fix. So I tried that and sure enough it worked. Frustrating!

  • Nita

    Mine is still not working..What should I do??

  • Mike

    Changing the year to 2009 just worked for me. Thanks Anne.

  • Jane

    Wow. Changing the year to 2009 just worked for me, too. Thanks!

  • Nita

    OMG, Ok, 2009 works!!! Thanks Anne!!! But they need to definitely fix the problem!!

  • Russell

    Wow how ghetto 2009 worked for me wow.

  • Carisa

    Whoa 2009 worked for me, too! Thanks!!

  • mg

    I gues i am the only one 2009 didnt work for… lame…. extremely lame..

  • Shannon

    well it worked for a second.. but now its back to error message.. so many of us are getting it tho.. so maybe its the server

  • Drake

    Well setting it back to 2010 worked for about an hour, got to watch an episode of a show. Now it’s back to not working. Anyone post a complaint to playstation? If so is there a leak? FYI setting to 2008 did not work. In case anyone tries that too

  • Drake

    Up again

  • ashley

    NOPE none of that worked. Mine is working now but I turned the PS3 off for about 3-5 hrs and when i turned it on it was fine

  • becky

    changing it to 2009 allowed me to connect but now everything on my instant queue just says “DVD only” and won’t let me stream…

  • mya

    ooooohhhhh wow! so easy im completely amazed. thank you

  • Amazed

    Worked for me. Perhaps Netflix needs to hire some experienced programmers rather than some MCSE certified Visual Basic interns. God forbid they post a meaningful message. They might have just as well popped up an “Error -31″ message for all the help it was.

  • FLAVIO

    THANKS!

  • Jimmy

    still not working. and it happened t someone else today also like at the same time as me. so i think this time its a different problem

  • john

    4 days after I ordered it and now nothing. It’s nice after a long weekend sitting here with nothing to watch. Netflix is losing this customer pretty quick ill give them a day to fix this then I’m gone. I did like there sites help suggested fix. MAke sure my internet is connected and power is on. Real helpful???

  • Stacy

    I’m to having probs to with the PS3 connecting to netflicks It was working fine all day till about an hour ago..it wont connect. I have a disk for the Wii in another room and that is working fine. i wonder whats going on :/

  • Pat

    First time Netflix doesn’t work for the PS3. None of these suggestions work. Netflix clearly has a problem and needs to fix it!

  • bj

    oh good, it’s not just mee tonight then…I watched MadMen instead of Netflix. Suppose they will get it running tomorrow.

  • Jimmy

    its sucks cause i was on it for like 7 hours this morning and passed out and when i woke up it wasnt working. it better be working tomorrow.

  • Ut-Ohh

    Ok.. I tried all that above..didn’t work. Make sure you have the correct time zone and then do update via internet. if your cell phone has a different hour than your ps3, then change the time zone on your ps3 and leave it on update through internet. Then, go to your BD disk manager and delete your current netflix save (15mb). Restart ps3 and try again…also go to netflix—manage streaming devices—-and deactivate whats there, then activate a new one and enter the code you get from your ps3 quickly in lower case.

  • Andrea

    CLEAN YOUR NETFLIX DISC!!! I tried changing the date/time – nothing. Then I just popped the disc out cleaned it and now it’s fine. THATS IT.

  • Andrea

    SCRATCH THAT lol…. it let me look through all available movies but then I try and watch one I get the same error message. WTH???? I don’t get it. Netflix needs to get their s**t together!

  • JC

    Ut-Ohh has the solution….the first part was the wrong date….then I went back and sure enough, even tho it had the right time zone thru the internet, it had the wrong time. So I set it manually and it worked. I didn’t even delete anything from the BD disk, etc. Thanks so much!

  • James

    yeah, its a month later and mine doesnt work. idk whose problem this is – netflix or ps3, but this bogus. i saw postings back in march that this was an issue, how is it not resolved yet?!

  • Preston

    It must be a netflix issue this time James. Ive had streaming Neflix for over a year and this is the first time its happened to me. Got the ” Netflix is experiencing a higher than normal call volume, please try again later. ” Cant even talk to someone there.

  • Nicholas

    goddamn netflix, you cant even pull your heads out of your asses and fix the problem? i leave for 5 minutes, just after finishing up a show i was watching on netflix, and it just decides too quit on me…..im utterly dissapointed, and even more so because i realize now after 2 comments on the same day it has happened around the same time.

  • Nicholas

    anyhow, ill stay in put and inform yall first thing when it starts working again….

  • Preston

    Yep, that pretty much confirms that the problem is on THEIR end. And there is a Redbox just two blocks away from me too….hmmmm

  • Nicholas

    lol btw, wii and anything else with netflix running on it works perfectly right now ^^ netflix fail for ps3 :D

  • Nicholas

    hooray for Redbox!!!! :D

  • gimalngi

    yup i changed date n all n it didnt work

  • gimalngi

    :(

  • Nicholas

    dont worry, ill tell you when its back up

  • Kevin

    I have the same problem, it was working fine on Sunday and now it is not working.

  • Nicholas

    its back up

  • Nicholas

    netflix is back up everyone. try it now, see if it works

  • Kevin

    Yay! its working

  • Nicholas

    ^^ i guess a little time off my hands wasnt too bad…im just glad everyone can enjoy it again. i was soooooo borrreeeeddddddd!!!!!

  • John

    Netflix sucks for ps3, i have so many problems with it, I have to hope and prey that either my ps3 or netflix is in a good mood when I want to watch a movie. Pet it a little stroke the cord, and call netflix so they can tell me how its my cars fault that its not working or some other bs.

  • Nicholas

    im sorry, but i blame netflix for everything :D like when my dog pisses on the floor, i blame netflix

  • Jared

    i cant get on my netflix from my ps3 either and i just happened tonite it was working fine all weekend and before

  • John

    Still not working congratulations to all of u that logged in who will probably not read this post because theyre watching a movie right now.

  • Nicholas

    lol, too bad im watching my movie and paying attention too these post’s

  • Nicholas

    thanks for the congrats

  • John

    so whats the deal u guys r all online now i assume?

  • deeerai

    Thanks. I dont really understand why the date and time thing matter so much to netflix but it worked like a charm. mine would give the try again message but then load on the second try. What is strange it just started out of nowhere but this worked. Thanks!

  • Joe

    I fixed the date and time on my Wii but still cannot connect. I have been using it for months and have never had a problem until today.

  • Shana

    I’m having trouble right now with my Wii also. Maybe it is a Netflix issue right now?

  • The5OfUsOwens

    I’ve been having an issue watching anything from Netflix via my Wii since approximately 6 pm this evening. We were literally in the middle of a movie & it stopped. I’ve changed time, deleted Netflix then downloaded it again, deleted and reinstalled my wireless connection, etc., but NOTHING has worked. I can watch any and all available titles from my laptop, but absolutely NOTHING from my Wii. FRUSTRATIING!!!

  • TK

    I also am having this same problem on the Wii. It connects to the internet just fine in every other way I can try, but I get this message when connecting to Netflix. I can connect to Netflix through my PC just fine.

  • http://www.simplehelp.net Ross McKillop

    At this moment (11:00PM EST June 1 2011) there is an issue w/ Netflix. It’s not a problem on your end, they’re working on the solution. Sadly all you can do is wait…

  • Mickaya

    That was easy. Now I feel stupid it was so easy… :( Thanks for the solution!!

  • Andrew

    I am having the same error as mentioned above. I changed the date settings, and it still gives me the same error message with my PS3. I can watch on my computer, but not on my PS3 for the past week. Help!

  • tammy

    you want to charge more but when it doesn’t work half the time how can you either get stronger connection or fix it!!!not happy with netflix lately!

  • Wendy Berry

    I have tried resetting date and time(though they were correct) on the PS3 and still keep getting the same error message. Help please.

  • bradj

    Same problem. Setting the date didn’t help. The last time this happened I unplugged the PS3 and it worked. This time it didn’t.

  • James

    Same thing, it’s been working great and now all of the sudden getting the error. Reset the Time/Date and nothing,

  • frank

    I have been having issues all week. I did all the steps necessary- made sure wii was up to date reinstalled both blocks of netflix acivated from website on another pc “cannot connect to Netflix” still pops up I changed the date time I even registered wii with a club nintendo account(as per the help forums over at nintendo) and called the netflix guys ( they weren’t much help easily pointing finger back at nintendo) is anyone else out there atm having same issues?

  • Monica

    Yup, Frank. Same problem here. Done it all (everything you mentioned and then some), over and over again. Nothing is working.

  • Mike

    Tried every suggestion and the problem still persists

  • Susan Brant

    Streaming thru blu-ray & too often signal goes down on streaming. Solution, please?

  • jermaine

    still trouble getting on netflix on da ps3

  • rick hearron

    how about for the nintendo 3ds my son gets the message on it it work the first nite he had it put on there but not sense any one no how to fix that

  • Nikki

    Everytime I get on the netflix site a message pops up which says the was an error with the internet and it has to shut done or that it is looking for a solution to fix it. This only happens on this site and I am unable to watch anything. I can be on the internet just fine with any other site. Any ideas anyone?

  • http://www.simplehelp.net Ross McKillop

    Nikki – Which web browser are you using? Have you tried using a different one?

  • Jacque steward

    Does the browser make a difference?

  • cliff

    Anyone know when netflix is gonna start working for the ps3, its been down all day!

  • DuoMaxwell

    you might wanna make sure your daylights saving times are set too, though in my case none of this is working for my system…-_-;

  • Steve

    Ok, looking for help. I have this problem with my PS3 (error 80028F08). It actually says corrupted data now. There was never a problem with my date and time. anyone have any idea?

  • tammy johnson

    I have sony internet tv. my error is will not connect to netflix at this time. try again. Anybody else with this problem?

  • aldo

    is there anyone else with this problem? i can’t connect through my xbox

  • aldo

    like right now i tried and i couldnt

  • Yode

    I have Apple tv and and have same problem

  • tammy j

    Hey if you have an internet tv, you can just reset it and the netflix will start working again. Went on sony.com.

  • Nick

    cannot connect to netflix please try again later if the problem persists…
    Try to keep watching a show and 30 minutes into it, the show stops and the message pops up… I am watching on a WII… What can i do? Sounds like the date and time thing doesn’t fix it… Is netflix having issues right now?

  • bp

    it worked on my cr48 (chromebook). thanks for the tip

  • Yvonne

    I have been having a problem with my Netflix via Wii for the past three months. I will go to watch an episode of a show and it will tell me it can’t connect right now, then I will try a different episode of the same show and it will load fine. I will go back to the original episode and it still won’t play. It use to be random but now it is happening more and more often. When I go to my desktop to try and watch, it’s hit or miss there as well.

  • http://google murray patterson

    I wish to cancel netflix/canada

  • josh

    ok so i have ps3 and a account, but every time i go to play a movie it wont let me ?? someone help

  • Rita Crane

    Smart lg was working for Netflix. Now says having trouble showing title try later or choose different title for everything

  • kimberly arndts

    whats wrong with these places you pay to watch movies an they go out before you finish them talk about madding if we can put man on the moon surly someone can get netflix going again right ?

  • http://audwin_gordon@hotmail.com Audwin

    How do you really contact customer service Netflix won’t work from I paid to it with iTunes gift card it won’t resect the password it just go through the motion

  • James

    No problems for a couple days then wham can’t connect was working moments ago but not now, really, how can it be working now and not a moment later. set the time and date, reinstall,uninstall,reinstall, I think next uninstall and I am going to find someone else to give my money too for hopefully something that works better, Sincerely Frustrated

  • Baxter

    Xbox 360 isn’t connecting, looks like a outage

  • Teresa

    Having the same issue on my PS3. It’s been over an hour and I’ve been using Netflix most of the day. I can’t even get into the Netflix website. Tried it all. Anyone else?

  • anita

    no conection on roku either…must be them

  • Teresa

    You’re right. I was able to find their number and as soon as you connect, there’s a message stating that they’re having issues; but, are working on resolving them as quickly as possible. Not quickly enough…movie night was a bust =/ In case you need to contact Netflix, their number is 1-888-357-1516.

  • Required Name

    I connected using my Wii, but for the past few days I’ve been unable to get my 3DS working with it. I even tried reinstalling the application. Has anyone else been having this issue with their 3DS lately?

  • henbr

    I have a DMP-BDT220. I kept getting the error, “Cannot connect to Netflix. Please try again later”. I was able to do the reset of my Netflix account because it was every coming up. I’m referring to the up up down down…… combination. I did get a of the severice department for Panasonic. This is the sequence to reset the entire device. 

    *** You must Have the Remote to do this*****

    [LIST=1]
     [*] Turn Off the Blu-Ray Player.
     [*] Press the “OK” + “B” + “Y” buttons for a few seconds. “00 RET” will appear on the player screen.
     [*] Press the right arrow until you see “08 FIN” on the screen.
     [*] Press “OK”.
     [*] Wait for the cycle to complete.
     [*] Turn on the Blu-Ray Player .  You will have to set up your language and internet connections.
    [/LIST]

  • http://www.facebook.com/laura.bashans Laura Bashans

    I JUST SIGNED UP ON THE 25TH FOR THE FREE ONE MONTH FREE TRIAL NOW TODAY I HAD INTERNET ISSUES WITH WAVEBROADBAND A HAD TO UNPLUG MY MODEM AND ROUTER TO Re-Boot… that worked for my internet but now when I try to use my free Netflicks trial on my TV it keeps saying has No Internet connection…. Anyone Have any Ideas or Is any One having Issues Simular to the Problems I am Having????

  • Cosmo

    I have an LG BLUE RAY PLAYER and its been two days I can’t get to watch anything. It says try later. I want to watch something now!!!

  • nivlak

    Ain’t Working Now

  • http://www.simplehelp.net/ Ross McKillop

    @nivlak:disqus – Yep – down on all of my devices except the iPad and laptop. I’ve been trying to get on Netflix from my AppleTV, Boxee Box and the TV itself – none can connect right now. Hopefully it’ll be fixed shortly.

  • DrWhoChick

    It’s not working. I had one last episode to watch of Dr. who and I’m getting stressed out!!! xD

  • Ebony

    It’s stop working on me

  • Ebony

    I am

  • beyelzu

    It Doesn’t work for me either :(

  • bklatttt

    so this is happening to others right now too?

  • someone

    It has been out for me this evening

  • scrubsdude

    dammit ive been trying to connect for like 2 hrs now, xbox 360 code r1216, r0-0-503 i wanna watch scrubs

  • hajani

    still not working

  • hajani

    i am using bluRay DVD

  • someone

    I miss the good scrubs episodes (nbc). It died when it went to abc. :’(

  • bk

    Yep me too

  • http://www.simplehelp.net/ Ross McKillop

    Yes, all evening, everyone.

  • virginia

    this stink it s christmas the grandkids are comming and i have know netflic when is it going o get fix. Pease fit it

  • bob

    I will get this error I fixed every thing now I still get it but after a few times I try I can get in. I only here sound and no picture, I am using a kindle hd PLEASE HELP

  • Lucii

    Time and date are fine so this isn’t exactly a great solution.

  • rsmithley

    I just signed up last night for unlimited streaming. I was able to use the app I downloaded on my Nokia Lumia once and now it’s not even letting me sign in anymore. VERY FRUSTRATING!!! At this point I just want to cancel my membership but I can’t even do that without being able to sign-in. ALREADY HATING NETFLIX!!!!!!

  • Michael

    nope.

  • vipiao1

    Re-Installing wored for me

  • Izzy

    time was out by 10mins, put it right….worked like a charm! thanks :)

  • gg

    Mine is doing the same but on the Wii

  • durrrrr

    Works perfectly now! Thank you!

  • Ray

    I tried everything that everyone is posting and nothing is working. I did the time and date and when i got to download netflix i get this error : An error has occurred. (8002847C)

  • Bruny

    All u have to do is go on play station store and re download Netflix .just worked for me

  • Mark

    My bank does not tell netflix please try again when it comes time for payment!!!

  • Jill

    Netflix is in my smart TV and it is always stoping than I have to start all over again what can I do? So we can watch all the way through

  • http://www.simplehelp.net/ Ross McKillop

    @Jill – what’s your Internet connection speed like? Are you able to stream Netflix from say your laptop or desktop with no problems? Also, how is your TV connected to the Internet? Wirelessly? If it’s possible, sometimes running Ethernet to your TV from your router makes life easier – but that’s assuming they’re semi-close to each other…

  • dave

    I have change my email address with netflix but I am trying to put my new email address on my roko gadget on my tv can’t seem to be able to do it