If you’re getting the message “Cannot connect to Netflix. Please try again later. If the problem persists, please visit netflix.com/help on your computer” each time you try to use your Netflix disk to watch movies on your PS3, this brief tutorial will show you the answer.
Dec 24-25 2012 Update: Netflix appears to be having a system wide outage. None of the troubleshooting steps below will help at this moment – the problem is not on your end. Keep trying again until Netflix restores its service.
NOTE: the first thing to check is the comment section below. Sometimes Netflix experiences a widespread outage – and even the steps in this tutorial will not resolve the problem. If you notice a large number of people leaving very recent comments saying ‘this didn’t work’ – it’s because Netflix itself is experiencing an outage, and no troubleshooting you can do will resolve the problem. The rest of the time, follow the instructions outlined below (and it can’t hurt to confirm them even if you think it’s a problem on Netflix’s side).
- It’s actually quite simple, although I wish it was more clearly explained on the Netflix Help Site. You need to adjust the time and date settings on your Playstation 3, Wii or other Netflix streaming device.
- To do this, select Settings from the Playstation 3 dashboard, and scroll down to Date and Time Settings.
- In my case, the year was off by one (2011 instead of 2010).
- From the Date and Time Settings menu, select Set via Internet.
- You should get a confirmation that the date and time set were completed. And the date and time will now be correct :).
- Now run the Netflix disc again – and this time the process will go through smoothly, and you’ll be watching movies/TV shows in no time!
- If you’re not using a PS3 and are experiencing this error, make sure the Time and Date settings on your device (Wii, Boxee Box etc) are set correctly.