Comments on: How to Get a Call Center Promotion (Tech Support) https://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/ Common Questions, Simple Answers Fri, 24 Jul 2020 01:49:41 +0000 hourly 1 https://wordpress.org/?v=6.0.12 By: Mr. Makingusmile https://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-115089 Sat, 20 Nov 2010 14:34:02 +0000 http://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-115089 Awesome tips. I’m a helpdesk manager and you are so correct. Have a good day.

]]> By: Me:) https://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-56935 Thu, 11 Mar 2010 08:12:25 +0000 http://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-56935 Attendance is another big one! They need you there taking calls, and good attendance can really help you as well.

]]> By: Graeme https://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1444 Mon, 13 Oct 2008 00:08:28 +0000 http://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1444 I have worked in call centers for 7 years+. Smile, make friends, be polite, trustworthy, I started off working on the phones, after 3 months I was back up Traffic, then I was Traffic, then Admin, payroll, Workforce Management, Supervisor and was recently promoted to I.T. Be friendly with everyone.

]]> By: Ross McKillop https://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1442 Fri, 23 May 2008 07:05:25 +0000 http://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1442 @John –

None thank goodness. I haven’t done support in a long time, but I remember all too well how.. tough it can be.

]]> By: John https://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1441 Fri, 23 May 2008 06:52:57 +0000 http://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1441 the number 2 is freakingly REAL!!!!!

]]> By: John https://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1440 Fri, 23 May 2008 06:51:26 +0000 http://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1440 what callcenter are you in now?? are you based here in the Philippines? the terms that you are using is also being used here in my company..

yeah i know that its common…but not that common… hahahaha..yah know what i mean.. :)

Thanks..hehehe just curious..

]]> By: Ross McKillop https://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1443 Thu, 08 May 2008 16:18:28 +0000 http://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1443 @jhed:

No I’ve only worked for cable companies…

]]> By: jhed https://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1439 Thu, 08 May 2008 14:34:33 +0000 http://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1439 Ross,

Are you the same dude at PDSL?

]]> By: Molly https://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1434 Wed, 13 Sep 2006 05:55:01 +0000 http://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1434 I’m a call center graduate. I went from the tech/sales floor of a large inbound call center *cough*worlds largest domain registrar*cough* to their Professional Development department as a Training Facilitator. My best advice is along the lines of #5- to get to know as many people as possible. Not only will you make friends, get recommendations, you will create an invaluable network and your name will be more likely to come up favorably :)

AND KEEP A GOOD ATTITUDE. When we scout the floor for possible new recruits to the departments, we never consider anyone who isn’t friendly and fun to be around.

]]> By: The Gonz https://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1437 Fri, 01 Sep 2006 03:47:06 +0000 http://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1437 Become ITIL certified. If your company has ideas about taking the help desk up to the next level – into a class-act service desk – then becoming ITIL Foundations certified will get you into the driver’s seat to help drive some innovations in the ITIL arena. Being part of a shop that is not yet using ITIL principles gives you a perfect opportunity to become the hero and start driving some pretty good innovations. Then get certified as an ITIL Practitioner (lots of interesting specialities to choose from) and/or Service Manager and the promotions are there waiting for you. If your company doesn’t hire you, someone else surely will.

]]> By: Ross https://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1436 Fri, 25 Aug 2006 02:46:35 +0000 http://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1436 Call Cruncher,

Assuming you’re not spam (my ego will give you the benefit of the doubt) – thanks!

]]> By: Call Cruncher https://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1435 Wed, 23 Aug 2006 20:19:39 +0000 http://www.simplehelp.net/2006/08/21/how-to-get-promoted-call-centertech-support-version/#comment-1435 Thanks for the tips! I look forward to your future work.

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