Simplehelp Update: Requesting your feedback!

Hi all – I promise to keep this brief’ish :)

If you could take a minute or three out of your busy lives and help me out a bit, (no I don’t want your money!!!), I would be very appreciative.

1. What type of tutorials/documentation would you like to see more of on the site? Is there something computer related that you really had a hard time figuring out, and wished there was a tutorial explaining it step by step?

2. Do you prefer screencasts, or tutorials with screenshots? Or both? I’ve yet to do a screencast, but I’m very tempted. Coming from a support background, I’ve always found watching something from point A to point B isn’t always the easiest way to find the info you’re looking for. But that’s just me, and I don’t want this bias to hinder your usage/appreciation of the site.

3. Any type of constructive criticism you can offer up would be appreciated.

Please feel free to leave a comment below, or contact me directly at

0 thoughts on “Simplehelp Update: Requesting your feedback!”

  1. I have always found your tutorials very helpful and enjoy browsing the site for ideas. One thing we’ve done quite successfully where I work is to combine a short video walk-thru (we use Camtasia) with a PDF fact sheet that provides the step-by-step instructions. That way our users can see the complete process then have the fact sheet for reference later.

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