How to remove the “Sent from my BlackBerry device on the Rogers Wireless Network” signature

If you’ve recently bought a BlackBerry from Rogers, you’ll notice that each email you send contains the signature “Sent from my BlackBerry device on the Rogers Wireless Network”. Annoying to say the least. If you’d like to remove that signature, or replace it with one of your own, continue reading the rest of this tutorial.

There are a number of different ways that this can play out for you. Generally, it depends on how you setup the email account on your BlackBerry. For some of you, a number of these steps will not be required, and I’ve done my best to add things like “jump down to step #x” in those cases. For some of you, you might have to go through every single step. I’ve done by best to outline every possibility.

  1. First up, visit the BlackBerry Internet Service page for Rogers. If you already have an account, fill in the info in the Existing Users section and skip down to step #10 below. Otherwise, click the Create New Account button.
  2. Place a check in the I have read and understand the Legal Terms and Conditions box, and click the I Agree button.

  3. click to enlarge

  4. You’ll be prompted to enter your Device PIN and Device IMEI. If you know them already, enter them in the spaces provided, click Continue and skip down to step #7. If you’re unsure of your Device PIN and/or Device IMEI, proceed with the next step.

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  6. From your BlackBerry applications list, select Options.
  7. From the Options list, select Status.
  8. Your PIN and IMEI will be displayed.
  9. Enter the PIN and IMEI in the spaces provided (back in step #3), and continue with the Account Setup process.

    If you get the message An account already exists for this PIN, continue with the next step. Otherwise, jump down to step #10 below.

  10. Click the Forgot password? link and your password will be sent to your BlackBerry. If you get the password successfully, use it to sign in to the BlackBerry Internet Service site.
  11. If you get a message that says something along the lines of “User name and password don’t exist” – you’ll need to call Rogers at: 1-866-931-DATA (3282) and ask them to create/reset your account.
  12. Now that you’re signed in to the BlackBerry Internet Service (BIS) site, make sure your account is validated. If it’s not, just click the small link to validate your account.
  13. Fill in the required info, and you should get a message saying your account is now valid.
  14. In the Edit section, click the small image of a “pencil and paper”.
  15. This will take you to the General Settings screen. From here, you can delete the “Sent from my BlackBerry device on the Rogers Wireless Network” signature (erasing it and leaving the space blank will set your device to have no signature at all).

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  17. If you’d like to add your own signature, enter it, make sure all the rest of the fields are valid, and click the Save button.

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  19. You should get a message saying your account was successfully updated.
  20. And that’s it. Send an email to yourself (ideally another one of your email accounts) and then check that account to confirm the annoying Rogers signature is gone. If it’s still there, try again in a few minutes – in some rare cases it can take a while to update.
{ 6 comments… add one }
  • Albert Karp December 15, 2008, 9:40 am

    Now all that’s left is to add a FILTER through BIS to stop your sent (Gmail) emails bouncing back as new email in your inbox – it’s a Gmail glitch.

    Just add a filter that will not forward emails to your BB that are received from your own Gmail address.

  • Ross McKillop December 15, 2008, 2:22 pm

    Albert –

    I can see how that would be a glitch/annoying bug for some people, but for me, I like it. It lets me keep a record on my phone of emails that I’ve sent, and I also get a ton of notifications (WordPress, server, hosting etc) that are sent “from” my address to my address. So it’s actually a “feature” for me :) Plus I have the unlimited email/chat so it’s not a data-usage issue.

  • Albert Karp December 15, 2008, 9:43 pm

    Fair enough.

    I just send tons of email out on daily basis, therefore, seeing my own email as new is kind of annoying since I can just view the Sent Email folder and monitor the activities from there. Imagine sending 300 emails daily on your desktop and having 600 new emails out of which 300 are the replied ones, and 300 are your own send email.

    Only a suggestion. It’s funny, only Gmail does that.

  • israel March 4, 2009, 5:34 pm

    voce pode me ajudar ? já tentei abrir uma nova conta, mas depois que digito o pin e o imei aparece uma mensagem que o meu bb já esta registrado em outro provedor. como faço para ver em qual provedor ele esta registrado ?


  • maatharris January 8, 2011, 9:33 am

    thaaaaank yooooooou

  • Michel March 6, 2011, 7:33 pm

    Great, Thank you.

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