How to wipe the data from your BlackBerry Pearl

This tutorial could be called “How to perform a hard reset on your BlackBerry Pearl”, but that would be a bit misleading. According to RIM, performing a “Master Reset” – which is what most people would call a hard reset, can only be accomplished by your mobile provider, and you should contact them.

This tutorial will show you how to wipe most of your BlackBerry Pearl clean. I say most because there were a couple of applications still present after I performed this process. Other people I’ve had try this process had their entire device wiped clean, so your results may vary. This may work on other non-Pearl BlackBerry devices as well, but I haven’t tested it. It’s also very important to mention this right up front: back up all of the data on your device before following these steps.

  1. Start out by selecting Options on your BlackBerry.
  2. Select Security Options
  3. Now select General Settings
  4. Click the Menu button on your BlackBerry (blackberry menu icon) and select Wipe Handheld
  5. Carefully scroll down, and place a check in the box labeled Include third party applications. If you scroll quickly, you might miss this one.
  6. Now scroll further down, highlight the Continue button and give it a click.
  7. You’ll be prompted to type in the word “blackberry” before you can continue. Once you do, click the trackball again, and the wipe will begin.
  8. It only takes a few minutes, and your BlackBerry will restart after the wipe has completed. Once it boots up again, most (or all) of your applications will be gone, your address book cleared out etc.
{ 14 comments… add one }
  • Insomnic April 30, 2009, 7:19 am

    Another function that can be used after the wipe which will also reset policy items (usually controlled by service provider or BES) is to run the following command in a dos window while BB is connected:
    C:\Program Files\Common Files\Research In Motion\AppLoader>loader /resettofactory

    This works on OS 4.3 and above. This command is very useful for BB’s bought on Ebay that still have a security policy envoked on them.

    You can also use the JLCommander tool to perform the reset as well as completely wiping the BB for full OS reinstallation.

  • Ashwin Kaur July 13, 2009, 7:34 pm

    The guide above works well.. thank you…

    Best Regards,
    Ashwin Kaur
    Desktop Support Analyst

  • Lenore August 9, 2009, 12:18 am

    Thank you for the help! I couldn’t figure it out until I saw your post.

  • Smoked15 December 24, 2009, 1:32 pm

    Thank you!

  • Dinesh R Dixit April 6, 2010, 6:32 am

    My blackberry wants to thank you a lot. You saved it from me – I was just going to dump it in the Mediterranean sea!

  • Patrice May 31, 2010, 2:46 pm

    Thank you!

  • Steven June 13, 2010, 11:55 am

    Best help ever thanks man and thanks for making it not complicated

  • Sarah July 15, 2010, 3:51 pm

    the pictures are very helpful, thank you

  • CM August 19, 2010, 4:34 am

    Perfect Thanks

  • JH January 14, 2011, 9:11 pm

    Worked great, too easy! Thanks!

  • ines February 12, 2011, 9:13 pm

    My bb hasn’t restarted…. it’s screen is all black and the red LED is intermitent! please please help me!!

  • James August 17, 2011, 4:31 pm

    Thanks so much!

  • John Frazer June 5, 2013, 10:46 pm


  • Aulia R Chelsea November 12, 2014, 3:55 pm

    Thanks so much!………………………………..

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