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Simplehelp Recap: May 2007 – wow, and thank you!

As usual I’ll keep this fairly brief, but May was a pretty great month. All previous traffic records were broken (by May 20th actually). This was due in large part because of 3 front page ‘diggs’ and 2 links from my absolute favorite tech blog, Lifehacker.

Some vague stats for this month:

Unique visitors: over 150,000
Unique page views: over 250,000
New feed subscribers: over 200

Some relatively useless stats for this month:

Simplehelp entered the “top 10,000” blogs on Technorati
Alexa ranking went from 150,000 (give or take) to 90,000 (give or take)
Even with the digg and lifehacker links, Google remains my #1 source of visitors/page views.

Most viewed posts that were created in May:

  1. Quicksilver Tutorial and Screencast Roundup (thank you digg)
  2. How to install Linux applications in OS X (thank you digg and lifehacker)
  3. How to install Ubuntu Studio in Windows using VirtualBox (thank you digg)
  4. 20 free RSS readers reviewed
  5. How to create a favicon.ico for your web site (thank you StumbleUpon)
  6. Top 10 iTunes addons and plugins
  7. How to install Windows programs in Linux using Wine

Now I just have to do it all over again this month.

Feedback – lets try this again

Based on the ONE single piece of feedback I got last time, I figured I’d try a poll this time around. I’m trying to figure out if I should add more of a “personal touch” to this site. To date, it’s largely just FAQs, tutorials etc. Are you interested in knowing more about me, site stats, having weekly “recap” posts, posts that are a collection of links that I find interesting etc? Use the other space to provide feedback. I know there are 850+ of you that subscribe to this feed, let me know how I can increase that number – or at least keep you as a subscriber :)

Roundup: The Under-appreciated Posts

Alright maybe they’re not so much under-appreciated as they are old. Before this was a borderline-semi-popular blog, I put a lot of effort into some posts that never get many page-views. So give something old a read, for the first time :)

How to get promoted – the call center/tech support version
How to get tickets for any Ticketmaster event
Does your ISP offer free security software?
5 steps to securing your wireless network
How to share a keyboard and mouse with multiple computers
5 quick tips to speed up your PC’s performance

And these two, which aren’t exactly ‘old’ yet, but took forever and a day to write –

How to get your ISP to pay attention to your problems (and see a real world example of what happens if you follow this advice)
20 Free RSS Readers Reviewed

Simplehelp Update: Requesting your feedback!

Hi all – I promise to keep this brief’ish :)

If you could take a minute or three out of your busy lives and help me out a bit, (no I don’t want your money!!!), I would be very appreciative.

1. What type of tutorials/documentation would you like to see more of on the site? Is there something computer related that you really had a hard time figuring out, and wished there was a tutorial explaining it step by step?

2. Do you prefer screencasts, or tutorials with screenshots? Or both? I’ve yet to do a screencast, but I’m very tempted. Coming from a support background, I’ve always found watching something from point A to point B isn’t always the easiest way to find the info you’re looking for. But that’s just me, and I don’t want this bias to hinder your usage/appreciation of the site.

3. Any type of constructive criticism you can offer up would be appreciated.

Please feel free to leave a comment below, or contact me directly at

Joost Invites

Update: the first 13 32 52 invites (everyone who has left a comment so far) have been sent. If you didn’t get the email from Joost, check your ‘spam mail’ folder to make sure it’s not in there, and then please let me know and I’ll have it re-sent.

Update 2: ok I’ve sent out over 200 invites now (248 exactly) via this site, another one of my blogs and a mailing list that I participate in. Due to the recent Joost update, I’m no longer able to copy and paste email addresses into the “invite” section of Joost. Which makes it a huge hassle, so I’m afraid I’ll have to stop sending them.

If you’re looking for an invite, I would strongly recommend heading to Technorati and search for Joost. You should find plenty of bloggers who are willing to give out invites. Cheers!

How to get your ISP to pay attention to your problem(s)

First, a bit of background – which you can skip entirely – I’ve only included it to help to assure you that I (in this case) actually do know what I’m talking about.

I’ve held almost a dozen different positions for 3 different Internet Service Providers over the course of my career (lots of promotions – which I always found amusing because I’m a high-school dropout), all within various Customer Care departments. I started out doing actual phone support (when ISDN was considered broadband) and ended out as a corporate Manager for an unnamed (vindictive-tastic) broadband ISP. I can’t cite specific names or company names for this article due to various non-disclosure agreements, and though I don’t think anything below reveals private business practices, I’d rather play it safe (see previous vindictive comment). As a manager I was forced into more Public Relations, Marketing and emergency “we need to fix this fast” meetings than I care to remember. Here’s what I’ve learned – …

How to get promoted (Call Center/Tech Support version)

Perhaps you work in a call center and you’re deathly tired of taking calls. Or maybe you’re thinking about switching careers but don’t want to go back to school. In the following article I’ll share some of my background, how I’ve earned promotions, and some what I’ve observed over the last 10 years in various customer service/support positions. …

How to be polite while you're online (practicing good netiquette)

“Netiquette” is slang for “Internet etiquette”. It refers to the accepted behaviors and practices regarding interactive online activity such as discussion forums, chat rooms, and e-mail. Your adherence to these guidelines will help make the online community in which you are participating easier and more enjoyable for everyone to use. …