The main purpose of Simplehelp.net is to help beginner-to-intermediate computer users learn how to do various things with their computers. Simplehelp.net teaches a wide variety of topics to all levels, such as troubleshooting email, preventing spam and removing spyware. Each of the tutorials on Simplehelp.net gives step-by-step instructions that help answer frequently asked questions using easily-understood graphics and language. A picture can be worth a thousand words, especially for a beginner, and the graphics are optimized to load as quickly as possible.
Even very experienced users can find a use for Simple Help – think about how many times someone asks for your help to do something computer-related. Instead of trying to write out the instructions or walk someone through it over the phone, you can send them a link to the relevant article on Simplehelp.net. Simplehelp.net is a site that is both interactive and re-active; if you can’t find the solution to your problem, you can request content and the tutorial will be created for you. Why? Because chances are that if you need help with something, other people do too.
Parts of Simple Help were created specifically for support representatives in technical call centers. For example, the simulations section contains graphical sims of Microsoft, Apple and Linux OSs (soon), email clients and even browser preferences. Having to guide someone through various troubleshooting steps is remarkably easier when you have those same screens in front of you.
If you are a call center employee, you can also use the articles here to help customers with unsupported troubleshooting (eg. they use OS X but you’re only allowed to help them with Windows). Directing customers to a useful resource, one that answers their question, will drastically improve their satisfaction – even when you weren’t allowed to help them.
This site gains all its revenue though advertising. There will be no requests for your money, ever. All assistance is provided at no cost.
Simple Help was selected in one of the rounds as a 9rules “winner”. Which means next to nothing.