The main purpose of Simplehelp.net is to help beginner-to-intermediate computer users learn how to do various things with their computers. Simplehelp.net teaches a wide variety of topics to all levels, such as troubleshooting email, preventing spam and removing spyware. Each of the tutorials on Simplehelp.net gives step-by-step instructions that help answer frequently asked questions using easily-understood graphics and language. A picture can be worth a thousand words, especially for a beginner, and the graphics are optimized to load as quickly as possible for desktop and mobile users.

Even very experienced users can find a use for Simple Help – think about how many times someone asks for your help to do something computer-related. Instead of trying to write out the instructions or walk someone through it over the phone, you can send them a link to the relevant article on Simplehelp.net. Simplehelp.net is a site that is both interactive and re-active; if you can’t find the solution to your problem, you can request content and the tutorial will be created for you. Why? Because chances are that if you need help with something, other people do too.

If you are a call center employee, you can also use the articles here to help customers with unsupported troubleshooting (eg. they use Linux but you’re only allowed to help them with Windows or macOS). Directing customers to a useful resource, one that answers their question, will drastically improve their satisfaction – even when you weren’t allowed to help them.

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