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Cable Modem Troubleshooting: Scientific Atlanta DPC2100


Cable Modems

Light patterns, images, manuals and more helpful info for the Scientific Atlanta DPC2100 cable modem –

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Manufacturer: Scientific Atlanta Model: DPC2100
Modem Light Indicators
PC Flashing – data being transferred between the PC and the cable modem
Solid – indicates Ethernet/USB carrier is present
Cable Flashing – modem is scanning the network and attempting to register
Solid – modem is acquired
Send flashes in sync with data sent from the cable modem to the network
Receive flashes in sync with data received from the network to the cable modem
Power Solid – power is being applied to the cable modem
Notes and Useful Information

Installation and User Manual
Manufacturer Website
Manufacturer Product Page

Posted in Cable Modems.

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101 Responses

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  1. ERIC says

    HOW DO I CONNECT TO THE INTERNET USING USB

  2. Ross says

    Eric,

    If this is your modem (the Scientific Atlanta DPC2100) you should be able to plug this modem, using the USB c able, directly into your PC. If you’re using Windows, it should prompt you to install the modem – use the CD that came with this modem.

    USB connections can be a bit ‘flakey’ at times – if you’re currently using this modem via an ethernet cable, and it works, you may just want to leave it as it is (if it’s not broken, don’t fix it :) )

  3. Steve says

    Is there a way to complete turn off power to the modem? I unplugged the power source and there are lights still blinking at a 10 second interval.

  4. Alan says

    Hi there, I have a Atlanata DPC2100 connecting a cable broadband internet service via ethernet cable to my computer.

    I want to set up a wireless network.

    does that mean that the 2100 becomes obsolete or do i connect something else to the 2100 to achieve this.

    this information is completely lacking in the 2100 guide and instructions. thanks.

    For a computer idiot this question should be answered in youe advice, dont you think, because its the first thing that someone wants to do after their internet provider has fobbed them off with a non-wireless set-up!!!!

  5. Jim says

    I’d appreciate if somebody could answer this question. I have an atlanta modem and it seems to work fine but the PC light is either flicking all the time while it’s connect or the PC light is not on at all. What does this mean? Is there a connection issue?

    Cheers. :)

  6. Al says

    I have recently installed this type of cable modem. I have Cox supplied internet. I can not always get on the internet without having to unplug the power cord or cable. It tells me I have limited or no connectivity. What could possible be the problem?

  7. TJ says

    hey i have this same modem thing and i plugged it into my usb and it WAS working and i had to re install the computer and when i updated everything and plugged it in it keeps saying unknown device. it wont let me install any drivers for it except a driver called “unknown device” can someone help me out with this?

  8. edwin says

    iam haveing trouble in
    stalling the ethernet.
    it’s giveing me err code 28 no drivers were do i get driver’s

  9. MaT says

    I agree but between the router and the modem …try to set it up yourself.. and you’ll go through alot of pain I ripped my router out and just said the heck with it

  10. redh brown says

    hi there?!
    i have a 36 console and i’m trying to connect it on xbox live, but when i try test the connection it keeps on saying that my MTU is failed? i dont know why my MTU keeps on failing because i’m using a modem not a router, can you help me with this?
    by the way my modem is scientific atlanta dpc 2100

  11. Ross McKillop says

    @redh brown:

    Sorry I honestly don’t even know what a 36 console is. Do you mean a 36″ console TV? Since you don’t have a router, I’m guessing you’re plugging the modem directly into your Xbox? Which leads to me these two questions:

    1. Has the modem ever worked while hooked up to a PC?
    2. Who is your ISP? Some of them will lock a modem to only work with a specific MAC address, and since your modem was (or may have been?) plugged into a PC, now you need to get the ISP to “allow” the Xbox’s MAC address.

    Hope this helps -

    Ross

  12. redh brown says

    ok, so you mean when MTU is failed i need to call my ISP to allow the mac address of my xbox 360 console?
    my ISP is cox cable

  13. Angie says

    I have a Virgin Media cable connection and I’m having problems setting my Scientific Atlanta 2100 (the modem Virgin gave me) up with my wireless router – a Belkin G + MIMO. I can get 2 networked PCs online but i cannot get my laptop or other devices linked wirelessly. It used to work (although intermitantly) but since unplugging for another reason, the wireless aspect has not worked again since. Please help!

  14. coopsdeville says

    what is the ip address to configure this modem?

  15. Zak says

    Iam having a Scientific Atlanta 2100 cable modem supplied by Virgin Media. Can I connect one PC via Ehernet portal and another via USB portal at the same time.

  16. Ross McKillop says

    @Zak:

    Sadly no, it’s one or the other. What you need is a router, so you can connect multiple devices to the same Internet connection. The good news is they’re fairly inexpensive now.

  17. brian says

    If you unplug all the cables the light will stop, its blinking either from the ethernet cord from your computer or from the coaxle cable. Either way you arn’t paying for that little light if thats what you cared about because the power is comming from one of the two cords.

  18. kyle says

    Hey guys im having trouble trying to hook up my xbox live, this modem only has 1 Ehernet portal does the xbox ehernet cabel and the ehernet cabel for the computer have to be plugged it to

  19. aerlo25 says

    algien que me pueda decir porque mi pc me dice que tengo conectividad limitada o ninguna. y cuando enciendo el utorrent se reinicia solo y no encuentro la solucion.

  20. ty597 says

    I have a 2100 modem from Cox, and my computer is getting internet off the USB cable but not from the Ethernet adapter. The Ethernet cord works on my friends computer but not mine. Can anyone help?

  21. tom says

    I have got this modem through virgin media broadband.

    I have an orange/wanadoo livebox from my previous ISP that i wanted to use to give me “wireless”.

    Is it possible to connect the VM modem to the livebox to give me wireless? The livebox connects to the net through telephone line RJ11 connector.

  22. Charlie says

    Some body help me? my scientific atlanta cable modem usb driver fails frequently.even tho i uninstall the driver and restart the machine the provided CD wont start auotomatically.each time i have to format the system to reinstall the driver.

  23. Lara says

    Hola, tengo un problema con los puertos del emule y quizá aquí encuentre la solución… tengo la id baja y me han dicho que es cosa del modem ¿podeis ayudarme? gracias

  24. Michael says

    hi there,
    I would be happy if someone could answer this for me…. i have a atlanta modem and it works fine for my computer…but i wanted it for xbox live….when i try to hook it up….it says the mtu is to high….how do i lower the MTU…..its driving me crazy….
    Please help someone

  25. Michael says

    hey kyle

    i dont know about that problem….but i want my xbox 360 to have live to but….the mtu is to high can you help me….

  26. KYLE says

    Hey Michael would i did was bought a cheap wireless router and hooked it up to my computer if you get one it is really easy to do just follow the steps, if you want to use an ethrnet cabel just hook it up from your xbox to the router its really easy i bought a router for $30 came home and was playing Call Of Duty 4 in 15minutes belive me I dont know alot about computers so but a wirless router at future shop for $30 its your best bet when u get xbox live whats your gamer tag ill tell u mind later

    Hope this helps You

  27. Sajwar Saleem says

    My modem used to be perfect i played live on xbox360 ad i got internet on my PC but know the cable single turns on and when i click on internet or mozilla firefox the sigle goes away and then i got no internet this has been going on for like a 3 weeks what should i do?? sum1 plz help me!!

  28. J.C. Coelho says

    Hey there I recently got this modem from my cable isp and it got setup without a hitch.

    Problem is my Blizzard games can’t connect to the gaming server. I’ve been wondering for some time now whether I have to (or if it’s possible) setup port forwarding on this model so the games work? Maybe I need to flash it, is this possible at all?

    Or it might just be my isp’s fault, I’ve already contacted them locally here in Mozambique. Any clues most welcome.

  29. Aaron Malawey says

    I currently have this modem and I can tell you all mostly what you need to know. First this is a simple good design for this modem but the quality of completly crap. I do have to unplug it atleast 2 or 3 times a day in order to restart it to get a proper internet connection because it gets too hot too easily, especially if you are a gamer. If you don’t have the installation cd it is virtually impossible to locate the drivers for the usb connection so if you cannot use it through ethernet port then you may as well return it. The modem is obsolete so they do not manufacture this model anymore so they do not provide support for it and it sucks.

  30. Rhys says

    Hey why does my send and recieve lights keep on dropping? It causes me to lose internet connection… Any ideas? Thanks

  31. Irineu says

    Eu gostaria que alguém me passace o link para mim baixar o soft do driver cable modem DPC2100 !!!!

  32. Peke says

    i have a Scientific Atlanta DPR2325 Cable Modem Gateway (the one that includes 4 ethernet ports and a wireless anthena)

    i have tried almost everything to hook me up in xbox live…

    has anybody solved issues of MTU test with this CABLE MODEM i changue it for a DPC100 model but still the same problem…

    Internet works fine in both modes (ethernet and wireless) in mi lap… but xbox live doesnt pass the mtu test.

    I have a 1.5mbps bandwith via cable.

    And can the problem be solved with the wireless adapter of the XOBX 360?

    I also tried the trick of the laptop as a wireless adapter but didnt work..

    if anybody know what can i try please let me know… this is my email.

    killpeke@gmail.com

    kisses from a desperate girl gammer.

  33. Erin says

    I recently got the dcp2100. I have a netgear wireless router and can not hook it up. I am hooked up to the computer thru the usb port but can not get it going with my ehternet hub. I don’t know what else to do help.

  34. shaun says

    figured it out.

    goto router setup (usually 192.168.0.1) and for MAC address choose use computer address. Cox is looking for my PC’s MAC address and purposely trying to block the router.

  35. Adam H says

    Dear sir,

    kindly explain how to power up my Scientific Atlanta EPC2100R2, to speed up !, the bandwit

    thank you

  36. Brandon says

    We just got this modem today that was installed by a Roadrunner person, and even though it was just put in today, there is no connection. All the lights continue to flash once every second or so all at the same time. How do I fix this?

  37. FERNANDO M says

    HOLA TENGO UN PROBLEMA TENGO UN MODEM SCIENTIFIC ATLANTA 2100 LA CONEXIÓN DE UN CABLE DE BANDA ANCHA de servicios de Internet a través de cable USB Y QUIERO CONECTARLO A TRABES DEL CABLE ETHERNET COMO ERA ANTES DE TENER QUE RESETEAR LA MAQUINA POR X MOTIVO. ALGUIEN PODRIA DESIRME COMO LE AGO. GRACIAS!!!!!!!!!

  38. lian says

    se me reinicia sola la pc a que puede deverse

  39. alejandro says

    Disculpen… quien me puede ayudar con esto: necesito cambian mi ip.. tengo un Scientific Atlanta 2100… eh tratado de cambiarla con programas pero no m funciona… se de la opcion de cambiarla manualmente, pero no se si es q tengo q poner cualquier numero… o uno en especifico…

    espero q m puedan ayudar! Gracias…

  40. nitin asati says

    Hi,

    I am trying to setup a wireless router network. my service provider supplied a cable modem which i am trying to configure with linksys wireless router. when i run the linsys router setup CD it is not identifying my DSL cable.

    probably this is with the kind of cable I am using. someone has suggested cross cable. is that a workable solution?

  41. Kevin says

    Hi, i have this modem, and im just wondering if i can unplug the ethernet cord from my airport (which is connected to my modem by ethernet), and plug it directly into my computer so my internet is faster? it is simple but i just want to know if this will make any problems. is it completely safe?

  42. Florián says

    Tengo un modem Scientific Atlanta EPC2100 y quiero desconectar el cable del modem pero la tuerca no gira y si lo fuerzo gira un poco la pieza en la que se rosca y tengo miedo de romperlo. ¿Podría alguien dame una orientación de como sacar el cable? Gracias.

  43. WJC says

    Olá a todos,

    Tenho um MODEM DPC2100, ha muito tempo eu tive o servico da NET Virtua e cancelei pois mudei de regiao, sera que ele foi bloqueado? Alguem sabe se e possivel desbloquear o acesso a internet pela NET Virtua?

    Abraços a Todos

  44. tanner says

    i need help if i wanna connect with the usb cord “using ethernet for 360″ can i download the usb “driver ” or what ever was on the cd?

  45. Amir says

    Hello,

    I have a Scientific Atlanta DPC2100 modem. I just recently got cable internet thru brighthouse, and was provided with a modem just like the one that i have and it is working. but, when I want to hook mine up in a different room all of the lights on the modem flash together about every second. how can I fix this so that I can use this modem?

  46. Karel says

    I have Scientific-Atlanta WebSTAR Cable Modem and
    it works fine while connected via an ethernet cable.
    It works also via the usb connection. The problem starts after sleep/wakeup of the laptop. Sometimes after wakeup the connection is there, sometimes not. Restarting the PC solves the problem, but restarting vista takes ages. It is a big bore. Does somebody have a solution?

  47. Westerling says

    I have this modem and it is a piece of shit… I have it setup with a belkin wireless router and I have to unplug everything from it inclusing the coax and ethernet cables 10 times a day and wait for 2 minutes to get it working again when it drops the connection. There seems to be a resynchronization problem whenever the modem experiences a little disturbance. It works fine on USB but with a router it completely blows.

  48. Tolik says

    Здравствуйте. Как долезть на ЕРС2100R2 до сервисного или инженерного меню, есть ли в нем возможность изменить IP DHCP

  49. J.C. Coelho says

    Actually this turned out to be a terrific little performer.
    It was my ISP’s fault that games didn’t work since they were disabling a lot of protocols, and it’s really delivering now.

    I’m joining the club that Cable is best for gaming and am fully impressed with this product. Only a power switch would be an improvement imho ;)

  50. Herberth says

    Gostaria de saber com posso configurar (rotear) meu scientific Atlanta 2100. Minha internet é de 1M, e possuo um switch des-1008D para receber o modem.

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